Breakout Sessions C
C 1 - Building and Retaining the Operation Talent Pipeline.
Operations at large wealth firms demands deep institutional knowledge, regulatory fluency, and the ability to manage ongoing technology change — but the talent market is competitive and the pipeline is thin. This session focuses on how operations leaders are building, developing, and retaining the teams they need.
Discussion Questions
- What does your talent acquisition process look like for senior operations roles, and where are you finding the strongest candidates?
- How are you developing operations talent internally — and do you have a formal succession plan for key roles?
- What is your retention strategy in a market where your best people are regularly approached by competitors?
- How is increasing automation changing what you need from your staff, and are you hiring differently as a result?
Facilitated By Head of Operations — Identity Withheld
Format Peer-led · No slides · Chatham House Rules
C 2 - Client Reporting Modernization Under Regulatory Scrutiny.
Client reporting sits at the intersection of client experience, operational efficiency, and regulatory obligation. SEC and FINRA requirements around accuracy, timeliness, and disclosure create a floor that operations must meet — but client expectations are rising faster than most reporting platforms have evolved.
Discussion Questions
- What is the biggest gap between what your current reporting stack produces and what clients want?
- How are you managing accuracy and completeness requirements — and have you had a reporting-related deficiency surface in an examination?
- Are you exploring personalized or on-demand reporting? What are the operational and compliance challenges at scale?
- When a reporting error reaches a client, what does your correction and notification process look like — and would it hold up under regulatory review?
Facilitated By Head of Operations — Identity Withheld
Format Peer-led · No slides · Chatham House Rules